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CybLight — Refund Policy

Refund & Subscription Cancellation Policy

Last updated: August 22, 2026

1. General provisions

The CybLight team (cyblight.org) is dedicated to delivering high-quality digital services and features within CybLight Premium subscriptions (1 Month, 3 Months, 6 Months, 1 Year).

Payment processing and top-ups are securely handled through the Monobank payment infrastructure with support for Apple Pay, Google Pay, and Visa/Mastercard debit/credit cards.

2. Digital Content & Payment Terms

CybLight Premium subscriptions grant immediate access to digital platform capabilities, higher API limits, and cloud E2EE synchronization for Smart Home Hub upon transaction confirmation.

In accordance with consumer protection regulations for digital content and software services, all subscription payments are final. Once access is activated, services are deemed fully delivered and non-refundable.

3. Subscription Duration & Renewal

You can enjoy all subscription benefits throughout your entire paid period:

  • Fixed Period: Subscriptions remain active for the exact duration purchased (30, 90, 180, or 365 days). There are zero hidden fees or unexpected recurring auto-debits.
  • Renewal: To extend your plan, simply choose your desired period in your account. The new period seamlessly adds to your existing active time.
  • Data Retention: When a subscription ends, all your device configs and automation setups remain safe in free tier mode.

4. Technical Failures & Compensation

Refunds or service credits are granted exclusively in proven cases of technical failures on the platform or payment gateway side:

  • Erroneous duplicate charge for the exact same billing cycle.
  • A technical outage where paid access failed to activate and could not be resolved by our technical support.

In such circumstances, please contact our support team:

  • Email: support@cyblight.org с темой «Технический сбой оплаты», указав логин аккаунта и приложив квитанцию перевода.

Upon technical error confirmation, refunds are issued back to the original payment instrument within 3–7 business days.

5. Non-Refundable Scenarios

Refunds are not granted in the following cases:

  • Subjective change of mind ("changed mind", "no longer needed") after subscription activation.
  • Account suspension due to severe violations of our Terms of Service (fraud, malicious activities, attacks against services).

6. Contacts