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CybLight — Refund Policy

Premium

Refund & Cancellation Policy

Last updated: August 22, 2026

1. Overview

At CybLight (cyblight.org), we strive to provide high-quality digital services and software features, including CybLight Premium subscription plans (Starter, Pro, Advanced, VIP). We want you to be completely satisfied with your purchase.

Our order process and billing are conducted by our online Merchant of Record, Paddle.com Market Limited ("Paddle"), which acts as the merchant of record for all our digital orders.

2. 14-Day Money-Back Guarantee

We offer a 14-day full refund guarantee for initial subscription purchases. If you are not satisfied with CybLight Premium for any reason, you may request a full refund within 14 calendar days from the date of the initial purchase.

To qualify for a refund under the 14-day guarantee:

  • The request must be submitted within 14 days of the original transaction date.
  • You must provide your account email address, transaction reference, or order ID (received from Paddle).

3. Subscription Cancellation

You can cancel your recurring CybLight Premium subscription at any time:

  • Self-Service Cancellation: You can manage and cancel your subscription with a single click inside your CybLight Account Settings (under the Subscription / Premium tab) or through the link provided in your Paddle invoice receipt email.
  • Access After Cancellation: Upon cancellation, your Premium benefits will remain active until the end of your current paid billing period (monthly or yearly). No further charges will be made.
  • No Cancellation Fees: There are no cancellation fees or penalties.

4. How to Request a Refund

You can request a refund through either of the following channels:

  • Direct Email to CybLight Support: Send an email to support@cyblight.org with the subject "Refund Request" and your account details.
  • Via Paddle Buyer Support: Use the Paddle receipt received after purchase, or visit paddle.net to manage transactions and submit a refund request directly to Paddle.

Refunds are processed to the original payment method (Credit/Debit Card, PayPal, Apple Pay, Google Pay) within 5 to 10 business days, depending on your card issuer or bank.

5. Non-Refundable Situations

Refunds may be denied or limited in the following cases:

  • Refund requests submitted after the expiration of the 14-day refund window for the initial payment.
  • Accounts terminated due to severe violations of our Terms of Service (e.g., fraudulent activity, distribution of malware, malicious bot abuse).

6. Contact Us

If you have questions or need assistance regarding billing, subscriptions, or refunds: